Account & Payment
How to create a WILLIT account?
Log in to access your account, track orders, and earn points with every purchase—redeemable for future savings.
Click “Account” icon located at the top right of any page. Or find “Log In” button at the bottom of the navigation menu if you are using mobile device.
Do l need an Account to checkout?
You do not need to create a WILLIT account to checkout, but for the best shopping experience, we recommend that you sign up for a free account here.
What is the WILLIT Loyalty Program?
The WILLIT Loyalty Program is a rewards program where you earn points on every purchase and activities, redeem points for discounts, and unlock more perks as you move up tiers. Go to WILLIT Club
What discounts are available at WILLIT?
Sign up for our newsletter and get 15% off your first order, plus early access to new arrivals and exclusive offers.
*Your welcome code will be sent to your email after you subscribe.
What payment methods do you accept?
e accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal.
What should l do if my card is declined?
The reason for the “card declined” issue may be that your credit or debit card company has declined your payment. We recommend contacting your card company directly to get more info, or you could try using another card for payment.
Orders & Shipping
Can I change or update my order?
You can review your order before purchased, and make changes to the color, size, or quantity of any item. We are unable to modify or make edits once it’s been placed.
When will my order ship?
Your order will be processed and shipped within 1 – 3 business days of the order being placed.
When will my order be delivered?
Standard shipping typically arrives within 2 – 5 business days. If you select expedited shipping, delivery usually occurs within 1 – 3 business days. For details, please refer to our Shipping Policy page.
How do l track my order?
Log in to your account to view your order and track your package.
Or use the tracking number in your shipping confirmation email once your order has shipped.
What should I do if I haven't received all the items in my order?
Since we maintain multiple fulfillment centers, items in your order may be shipped in separate packages. You can check if your order has multiple tracking numbers or contact our customer service directly to inquire about the complete shipment status.
What should I do if I haven't received the package shows delivered?
Please email us at support@willitsports.us and we will assist you for more info.
Return & Exchange
What is your Return Policy?
We accept returns within 30 days of purchase. Please make sure the return product(s) under good condition and with original condition，unworn with tags attached products.
*Final sale items are not eligible for return or exchange.
How can l return my products?
Please email us at support@willitsports.us with your order number and the reason for return.
We’ll get back to you as soon as possible with a return label and detailed instructions.
*Please follow the instructions and include the required packaging details to ensure your return is processed quickly and accurately.
How can I exchange an item?
You can initiate a return from your account or directly contact us via support@willitsports.us with your order number and the product you want to return.
When can l expect my refund?
We will process your return and refund when your items back to Amazon’s fulfillment center. Please allow 3-5 business days for the refund to appear on your original payment method.
Are returns free?
Details please check our Return Policy.
Products FAQs
Where can I find product sizing information?
Product size information can be found in the size chart as the size choices on our product page. Size Guide
If I can't find an item on your website, does that mean that it's sold out?
Our inventory is always updating. If you are not able to find or select your color and size in a specific item, then yes, that item is sold-out. Reach out to Customer Service for other product suggestions.
Do you offer samples of your products?
At this time, we’re unable to provide product samples.
However, we’d be glad to share more details or help you find the right products for your needs.